Would be great if you can add a widget to Analytics with the basic metrics that are available in the Helpdesk-in-depth report.
With this we can create a more complete Analytics report.
Closed for Voting
Add Helpdesk-in-debt tickets metrics as 1 Widget
Hi Stephan!
The entities on the classic Helpdesk in-depth report such as Created tickets, Resolved tickets, etc are now featured in the Ticket Volume trends curated report in Analytics renamed as Total tickets received and Total tickets resolved respectively to provide a better holistic perspective.
Cheers!
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