Skip to main content
Closed for Voting

Add in a link back to a forum post like the link back to a ticket

Related products:Freshdesk
  • July 25, 2013
  • 1 reply
  • 20 views

When I reply to something in the forum, and I “follow” the post and someone else added a comment (/response), I get an email stating that someone commented on my post.  Is there any way to modify the email template so it includes a link back to the forum post? It would be handy for my users, but more importantly, since the emails come from support@freightquote.com, it seems like most people just reply to them, which means that my agents have to find the post and paste in the response. If the email said “To reply, click here:”, then perhaps more people would just go straight back to the forum for their replies.

1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The notification email has the link back to the forum post and also a reply button that automatically takes them to the forum post with the reply window collapsed open.



Cheers!