We have Freshservice Agents on our team who have stated that they are trying to do a Service Request while on the go, but the FS mobile app doesn’t have the ability once you have changed the FS Incident over to Service Request to actually Add an Item from the Service Catalog. The Agents who have lengthy commute times are wondering if FS Mobile could be set up with this “Add Item” featurte while away. If it was there, associated ticket automations with an SR could be processed efficiently. And the web page instance of FS is unwieldy to navigate over Chrome browser on both a tablet and a smart phone.
Does anyone else come across this feature request? And would your FS Agent teams find it useful, especially where it may concern automations for Service Requests?
