Currently, the Ticket List View's basic filter for the Created date field includes dynamic options such as This Week and This Month but does not include corresponding Last Week and Last Month options.
Adding Last Week and Last Month would significantly improve the usability and flexibility of Ticket List Views for operational reviews, trend analysis, and reporting activities.
Business Value:
- Enables dynamic views that automatically show tickets created during the previous calendar week or month.
- Eliminates the need to manually update static date ranges.
- Supports service desk reviews, management reporting, backlog analysis, and continuous improvement activities.
- Provides date-filter parity with existing "This Week" and "This Month" options.
Example Use Cases:
- Weekly Service Desk Review: "Tickets Created Last Week"
- Monthly Trend Analysis: "Tickets Created Last Month"
- Team Performance Reviews
- Operational Audit and Compliance Reporting
Requested Enhancement: Add the following dynamic date filter options for the Created field (and ideally other date-based fields):
- Last Week
- Last Month
This would make Ticket List Views more robust and reduce administrative effort while improving reporting and analysis capabilities.
