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Add link to Facebook post in ticket

Related products:Freshdesk
  • January 31, 2014
  • 4 replies
  • 19 views
L
Contributor

Just as we get a link to the Twitter status in tickets generated from Twitter, we should also get a link to the Facebook post in tickets generated from Facebook. It's helpful to be able to click through to Facebook to verify that our response was posted, or to be able to share the post with a colleague. 

4 replies

S
Contributor

Thanks for the great idea, Leng! We will definitely incorporate it and add to the roadmap :)

S
Contributor

This has been implemented. You will be able to see a link to the Facebook post (It will not be available for private messages).

J
Community Debut

Where do I find this? Can't find it for those that have been imported during setup.

S
Contributor

Jacob - This will not be available on posts imported during setup. But you will see it for any new posts coming in to your account.

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