This would save considerable time.
Closed for Voting
Add link to ticket from escalation emails
Hi Luke and Alessio,
Escalation mail is editable and can be modified at Admin> Email Notification> Agent Notification :
1) First Response SLA Violation
2) Resolution Time SLA Violation
Use "Ticket URL" from placeholders to insert the ticket's link in the email.
Escalation mail is editable and can be modified at Admin> Email Notification> Agent Notification :
1) First Response SLA Violation
2) Resolution Time SLA Violation
Use "Ticket URL" from placeholders to insert the ticket's link in the email.
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