I've spent over an hour entering and confirming 31 offices, or "Locations" under Admin > Locations.
Now, I'm ready to add those locations as an option to Agents or Requesters.
I've searched up and down the Freshservice KB site, YouTube, Googled my ass off, and no where can I locate any instructions on integrating a field type into tickets that allow the Requester or Agent to specify which in which location the incident is occurring. Either way would be acceptable at this point, but finding this simple piece of information has become impossible. I can't imagine this topic has not been covered, but I can't find it.
All I want is to add a field that pulls in a drop-down menu that pulls in the 31 different offices we have, but those instructions are nowhere to be found.
Please enlighten me on how to configure this simple, commonly found feature of any major service desk, because it surely hasn't been made available on the Freshservice KB.
