As per the title; it would be nice to have the option to set up a Workflow based on the various activities involved in Merging tickets. You can sort of do this now but it requires a lot of wasteful JSON filtering and submitting API requests.
Example use cases:
- Automatically add the Watchers from ticket B (that has been merged in to the other) to ticket A
- Setup an Email notification rule to advise a Requester that their ticket has been merged with someone else’s
- Notify a Department head when a single Merge action has resulted in X amount of Tickets being combined
I’m sure there might be better use cases than I’ve come up with here but hopefully what I’ve said here makes sense.
