Currently when merging a ticket, the tickets that have been merged to a master ticket are not included on the master ticket in the “Related Tickets” tab. Including the merged tickets in the Related Tickets tab, or potentially considering them as “Child Tickets” would enable additional automation opportunities, assist in reporting and generally improve user experience.
New Idea
Add Merged Tickets to Related Tickets
+5Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.