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Add Mermaid diagrams in Solution Articles

Related products:Freshservice
  • Aug 20, 2026 12:31 AM UTC
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Sometimes a picture is worth a few hundred words - decision tree, flowchart, timeline, Gantt charts, etc. Yes, we can embed an image and attach a PowerPoint/ Visio etc. but it’s often hard to get people to maintain, follow standards, and keep in sync. 

Mermaid diagrams seem to be an emerging open source alternative.  The source of the diagram is plain text. That makes it searchable, reviewable, portable, maintainable, and easy to keep with the documentation it explains.

Can embedded Mermaid diagrams be added for Solution articles?