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Add more Company Wide Ticket Options

Related products:Freshdesk
  • September 13, 2017
  • 1 reply
  • 10 views

Hi,


When we have a contact linked to a company or multiple companies we can only set to view, reply & create company wide or not.


I would like to be able to choose View (All the companies tickets), Reply (To tickets that are not theirs but the companies) or create separately per company as attached example.


Thanks


Dan

multi-companyticketoptions_28740.png

1 reply

  • Author
  • Contributor
  • September 15, 2017

Hi,


Also include "View Own" and "View All" for each Company rather than just view all.


I didn't see the previous example attachment so attached again, will update with below options later.


Thanks


Dan

multi-companyticketoptions_28811.png