I am looking for a more robust solution for customer feedback for our supportdesk. I noticed that there is a surveymonkey plugin and signed up for the free trial.
I couldn't find the option to add "user agent name" to the weblink. I would like to use the user agent name to track individual scores on customer support in surveymonkey.
How is this possible? Or is there another tool/integration available which has this feature?
Thanks and regards, Frank
+12Hello Frank,
You can define custom variables in the surveymonkey survey weblink and then use the placeholders to populate ticket related information.
In this case, you can define a custom variable in your survey, copy-paste the weblink to Freshdesk and then insert the placeholder {{ticket.agent.name}} as the value for the variable.
Cheers!
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