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New Idea

Add more main recipients

Related products:Freshchat
  • February 16, 2022
  • 1 reply
  • 44 views

MiguelH
Apprentice
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Hi team,

In many instances we send emails to our clients and either it is not clear who is the main contact or simply all of them have the same level, therefore it would be needed to add all of them as first recipients and not in Cc.

Solution: be able to add more emails as first recipients.

This improvement would furthermore help if available when we reply to an email and would like to change the first recipient. The current workaround solution is to use the forward email option.

Thank you.

Regards,

Miguel

 

1 reply

  • February 24, 2022

Completely agree with this functionality. It doesn’t make sense to add people in the Cc: list when we want to address them. Consider the scenario where clients setup email filters that processes To: field. If Freshservice doesn’t allow adding people in it, they will miss important communication or action that is required from them.