For MSP Mode in FreshService.
It would be helpful to be able to have an SLA drop down for a company to set the default SLA for that company. This can flow through to reporting of meeting SLA objectives by company SLA settings.
It would be helpful to have the ability to add multiple locations to the company configuration. Many organizations have multiple locations. Having the ability to setup multiple locations and then associate those with a particular contact would be very helpful. This will allow an agent to know which location is associated with the ticket and focus on location specific KB and other documentation.
