Hi,
Please consider adding the following variables for emails
{{ticket.group.assign_time_hours}} - Elapsed Business Hours
{{ticket.group.assign_time_days}} - Elapsed Business Days
Closed for Voting
Add New "assign_time" variables
+9- Community Manager
Hello Len,
Apologies for the delay in response. We have sent an email to discuss this at length with you and help you with the best.
Cheers!
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