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Add new setting for disabling user profile

Related products:Freshdesk
  • January 31, 2014
  • 6 replies
  • 16 views
S
Apprentice

In the admin tab under portal settings, there you can define that for e.g. forum is accessible without logging in or something like that. There would be another new option cool. To disable the user profile in the portal. Because if you use only single sign on and 100% customized help desk, and controlling is based on your own backend, then this profile should be not appear. Well, of course you can remove all profile links in the portal, but you know, if the user knows the url, he is able to open it nevertheless.

6 replies

S
Contributor

Hi Stefan, 


This is a very valid suggestion. We are working on this one, will keep you posted with the updates. 


Thanks 

J
Contributor
  • jsohn
  • Contributor
  • February 3, 2014
I agree. And then I'd love to be able to set up rules that close a ticket and send an email to the customer explaining that their support contract with us expired and the steps they need to take to reactivate their account... For those who email our support@ address from an account that I've deactivated.
M
Contributor
  • matthew_12159
  • Contributor
  • October 21, 2015

I concur.


It would also be good to be able to disable agents temporarily if they are temporary away rather than just deleting them and re-adding them.

T
Community Debut
  • tom.ballard
  • Community Debut
  • May 24, 2016

Is there an ETA for this addition?

J
Contributor
  • jacob_14607
  • Contributor
  • March 21, 2017

Update?

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Folks,


Although the ability to suspend portal access for users isn't  available as a setting, you can still enforce this using portal customisation, if you're on the Estate plan. You can setup a custom checkbox field for the contact named "Can't access portal" and based on the value, the user access will be controlled. 


Here's a sample code that would redirect users to the logout screen and alert them about the portal access.



{% if portal.user.cant_access_portal == true %}
window.location.href= "https://yourcompany.freshdesk.com/logout";
alert("you do not have access to the portal");
{% endif %}


Cheers!

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