Add New Ticket or Email, From Inside A Contact Card

Here's a video that shows what I'm talking about:
http://example.24hrtees.net/jQxj


Here's a text explanation:
I'd love the ability to be able to search for a specific contact, find all past conversations (or emails) sent to them and then have the ability to click an "Add New Ticket" or "Add New Email" button that auto populates with that specific contact's card. Seems like this would be a fairly easy thing to implement and would give us more reasons to start from the contact cards (since the current search isn't very efficient).