We have occasionally tickets that require a non-member of the agent-group to review an issue and potentially comment on it. as particular example, a ticket required one of our security guys to check on the ticket conversation to possibly give some extra info/insight to the problem.
With other ITMS tools i can just add someone else to a ticket, even if he/she is not member of the ticket group it is handled by. And only as long as that noon-member is added, he/she can actually view that ticket (and he/she can not see/view any other tickets in our group, as it is supposed to be).
i know there is the ‘observer’ feature, but that gives view rights to ALL tickets of that group, that is not wanted.
so is there a way or can this become part of future releases to allow a non-group member to only temporarily see this single ticket i want his/her opinion about?
