Since Supervisor rules are timed, I need that capability to be able to check when a customer's renewal date is within, say, 60 days and alert the salesperson and if it's within 10 days, alert a CSM to check on whether or not a temporary extension is needed (e.g., the renewal is underway).
I cannot do this because the ticket properties option is missing from Supervisor. Please add this selection to Supervisor so all three rule types are consistent.
