It would be nice to have an option to remove “Customer Responded” flag from certain tickets. Current workaround of sending a message or leaving a public note (which logged in customers can see) just to clear the flag is not something that suits my needs. I want to have an option just to remove the flag, without any other additional steps.
New Idea
Add option to remove "Customer Responded" flag
+4
See this ticket for latest comms on this subject…
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