By default, ticket replies display oldest to newest. We'd like the option to display them newest to oldest instead.
Importantly, when this order is used, the Reply button should also move to the top of the page, not stay at the bottom. This way, after reading the most recent reply, agents can respond right away without scrolling down through the entire ticket history.
Request: Add native support for newest-to-oldest reply sorting, with the Reply button positioned at the top of the ticket view in that mode.
If it's more feasible, updating the existing Freshworks Marketplace app, Ticket Conversation Customizations, to include this Reply button repositioning would also be a good resolution, since it already handles the reverse-sort functionality, this would just extend it to cover the button placement as well.
