+6The introduction of sharing tickets is a huge hit, but it would be great if it were in option in the Workflow Automator and/or Freshservice API so that collaborators and stakeholders can be automatically included in specific requests/incidents.
Automate all the things!!!
We have shipped the latest version of Share ticket which can be used to share a ticket with either requester or agent to foster efficient collaboration.
Please find the details here:
Share with requester: https://support.freshservice.com/en/support/solutions/articles/50000004954-share-ticket-with-requesters
Share with agents: https://support.freshservice.com/en/support/solutions/articles/50000009866-share-ticket-with-agents
The introduction of sharing tickets is a huge hit, but it would be great if it were in option in the Workflow Automator and/or Freshservice API so that collaborators and stakeholders can be automatically included in specific requests/incidents.
Automate all the things!!!
Yes please ! Now for every onboarding request an HR user does, he/she needs to share this with each individual team member !
+8This should be in the top 10. Ticket Sharing has been one of the biggest pain points for us for the last 6 years.
+1+1We have shipped the latest version of Share ticket which can be used to share a ticket with either requester or agent to foster efficient collaboration.
Please find the details here:
Share with requester: https://support.freshservice.com/en/support/solutions/articles/50000004954-share-ticket-with-requesters
Share with agents: https://support.freshservice.com/en/support/solutions/articles/50000009866-share-ticket-with-agents
+8Hello
Can it be possible to share tickets to a group instead of individual users?
+4Thanks
Would it be possible to have the requester’s name added to the “Shared with Me” list?
i.e. Created on - via | Requester: X | Assigned to: Y
+8Heyy
Can someone link the correct solution for automating Shares? The pinned link only links to how to activate the sharing function, which is still manual.
Can someone link the correct solution for automating Shares? The pinned link only links to how to activate the sharing function, which is still manual.
Nevermind! Support helped me find it in the Workflow Automator under Action:
+4Heyy
+1Hello
Thanks a lot for your feedback. We do not have these planned as part of immediate roadmap yet. However, we will take this into consideration for future enhancements on the feature.
+1I know this says that the idea is live, however the original request was to also allow this to be done via the api.
Is adding the share ticket via api function still in the pipeline?
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