Hi,
I am using automations for ticket creation and updates, using placeholders to get data about the ticket.
However, there is now only a placeholder {{ticket.status}} which provides the status label (such as “Open”) rather than the actual status ID (such as 2 for status Open).
This is not convenient because admin users can add custom statuses, of which they can change the labels, so the returned status label may not be stable. This is not useful for automated processing of data.
Can you please add a placeholder {{ticket.status.id}} that will return the status ID?
It would only make sense to do this, as we already have placeholders for agent ID, group ID, etc.
Thank you very much.
