The ability to reply to messages directly to requesters is a nice feature in "Bulk Actions". However, sometimes we need to resolve multiple tickets in bulk, and leave a private note on every ticket that is resolved in bulk. Currently, an agent can reply in bulk but not add note in bulk. For example "Ticket Printed, Telephoned Supplier" & Resolved.
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Add Private Note In Bulk Actions
+1I definitely agree with this. Sometimes I have go go through multiple tickets by hand just because I need to add the same note to each one and don't want to have it visible to the customer.
This is probably still not available because you can bulk execute scenario automations to notate and close the tickets.
I do think it'd be nice so I don't have to create scenario automations for a 1-time use, but when I have a lot to do, it doesn't take long to edit the note and execute the scenario.
if you just want to add a Private note to multiple tickets generated with a common issue, as Mike said to create a Scenario Automation for New rule- Name it, for example, Bulk Private note - Action ->Add note-> Put your note in the area provided.-> Save. Select the common tickets you want to add the same note -> More-> Execute Scenario->(select the one you created, for example, Bulk Private Note - Execute
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