This idea surfaced 8 years ago but has received no love. Is there any chance the devs at Freshservice can add the ability to create private notes in a ticket when a supervisor rule is ran?
New Idea
Add Private Notes to Supervision Rules
+8- Top Contributor ⭐
Would similarly love if public notes could be posted via supervisor rule in such a way that they are visible on the ticket and can be, optionally counted toward first-response SLA.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.