Can you please ask internally to add this to the freshservice api ASAP ….
In Freshdesk this is possible :
https://stackoverflow.com/questions/60225717/update-contact-image-freshdesk-api-with-powershell

In Freshservice this is NOT in there :
Not in users (Requesters) , and not in users (Agents)

We have the picture stored in AD (thumbnailPhoto) & Azure AD. It should be possible to sync or upload the same picture to the requester profile.

