I'd like to be able to add recipients to a ticket aside from just the requester -- a list of people who are copied on all responses, who can view the ticket if they log in, and whose email replies are automatically posted to the ticket as well.
Closed
Add recipients
Similar idea... https://support.freshdesk.com/support/discussions/topics/300749
I've just had another situation where this would be so useful!!
You have my vote!
Both agents and contacts (requesters) should be able to add additional recipients to a ticket.
Both agents and contacts (requesters) should be able to add additional recipients to a ticket.
Very important. I just had another customer request access to a ticket that their co-worker opened.
Hello Everyone,
Both agents and requesters can loop in additional cc-s to the conversation while replying to the ticket.
For allowing certain contacts to view all tickets from a particular company, agent/admins should enable "can view all tickets from this company" option by clicking on the ticket icon. Enabling this will allow the contacts to comment on all the tickets form the specified company.
Let us know if this helped!
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