Skip to main content
Closed

Add/Remove/View tags in Mobile App

Related products:Freshdesk
  • Oct 4, 2016 5:00 PM UTC
  • 22 replies
  • 41 views
Contributor
Forum|alt.badge.img+1

I require myself and my team to add tags to each ticket for ongoing analytics.  Tags are actually one of my top 5 favorite features of Freshdesk.


I would love to have the option to view and edit those tags in the mobile app, even if I had to click the edit button and have another field on that screen.


Thanks!

22 replies

Contributor

Hi Chris,


Support for tags is coming soon in the Android app, and a little later in the iOS app :)


Shankar

Contributor

Hi Chris, we've added support for tags in version 3.6 of the Android app. 


Coming soon to the iOS app :)

Contributor
Hi Shankar, We occasionally use tags on tickets and today I was looking to add a tag to a ticket in the iOS app but unfortunately the app doesn't give this option. Is there any update on this addition? 4-5 months ago it seemed to be about to be rolled out... This limitation makes working on the app ineffective. I will now need to handle the ticket and then access the web version and save the tag, which is not very convient.
Contributor

Sorry about that Adam! We're working on a revamp of the app and tags are planned to be rolled along with that version. 

Contributor
Thank you for the extremely quick reply here. I await the changes :)
Contributor
  • keven
  • Contributor
  • Apr 11, 2018 4:51 PM UTC

2 years later and we still don't have proper tags in the mobile app... It's a real shame :/ 

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


We're working on the app redesign and the version will be in sync with the MINT interface of Freshdesk. It has a lot more to offer and definitely includes the ability to add tags to ticket. We're planning to get the BETA version ready by end of May,2018. Please drop in a note here if you're interested to subscribe for the BETA!


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Contributor
Forum|alt.badge.img+1
  • chris.adams
  • Author
  • Contributor
  • Apr 12, 2018 2:00 PM UTC

I'd love to test the BETA of the mobile app, glad to hear about the new development!

Contributor
  • keven
  • Contributor
  • Apr 13, 2018 4:09 AM UTC

Count be in the Beta. I love Betas



aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Chris@Keven Can you please help us with some information about your phones, primarily the OS - Android or iOS? The beta build is ready and we'd like to send it over to you for some feedback :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Contributor
  • keven
  • Contributor
  • Aug 9, 2018 6:48 AM UTC
Yesss!! I have both iPhone X and Pixel 2 XL
Contributor
  • taz
  • Contributor
  • Aug 17, 2018 6:48 AM UTC

Yes, please. Android =)

Contributor
  • taz
  • Contributor
  • Aug 17, 2018 6:50 AM UTC

Android 6.0.1 Sony E5823.


Cheers.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Thanks for opting in, @Taz. We'll send over the invite soon.


@Keven Hope you're liking the experience so far!


Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Contributor
  • keven
  • Contributor
  • Aug 17, 2018 7:56 AM UTC
I like what I see now! Impressive work on the flow
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Yaay!! Glad you're liking it, @Keven. More awesome stuff to come :D




Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Contributor
Forum|alt.badge.img+1
  • chris.adams
  • Author
  • Contributor
  • Aug 17, 2018 3:05 PM UTC

@Aravind, sorry I thought I had responded, but I have an iPhone X but can also load this on an iPad Mini if that would help at all. I'd love to participate in the beta!

Community Debut
  • nross
  • Community Debut
  • Sep 17, 2018 5:32 PM UTC

How myself and team become part of the beta?

Community Debut
  • nross
  • Community Debut
  • Sep 17, 2018 5:36 PM UTC

My team and I would like to participate in the beta. we have android and iOs. iOs being the dispatcher who would benefit the most from the functionality.

Contributor
Forum|alt.badge.img+7

Hello,


We've upgraded the mobile app to provide a better experience for you. You can update the tags of existing tickets from the ticket details screen. Please tap on the existing tags or the plus icon to add tags.


The Freshdesk mobile app is available for download on both the iOS App Store and on Google Play for Android. 


Hope this was helpful. Please let us know if this wasn't helpful, and we'll reach out to you and walk you through the process. 


Cheers, Karthik

Community Debut
  • contacto
  • Community Debut
  • Apr 16, 2020 10:25 PM UTC

Hello,

In iOS app I can't see the tags for customer. Why they are not shown in his profile? There are plenty of space there available.


Thanks

Community Debut
  • email8pwq
  • Community Debut
  • Jun 6, 2020 3:44 PM UTC

Yeah, it would be nice to see tags for customer as well.

Terms of UseAccessibility statement