Scenarios will allow you to send a separate email to the requester, but not a reply to the original ticket itself. Please add this, it would be incredibly useful.
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Add "reply" action to Scenarios!
Hello Chris,
Thanks for your suggestion.
At the moment as you rightly said it wouldn't be possible to send a reply to the customer through scenario automation, but we are happy to explore the possibilities of this feature being picked up. You can follow this space for any updates on the new features/enhancements from us.
Cheers!
This would still be an incredibly beneficial feature - could this be explored again?
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