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Add Resolution Note using a scenario

Related products:Freshservice
  • July 3, 2024
  • 2 replies
  • 42 views

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I want to use a Scenario to mark a ticket as resolved etc, and I can do everything that I need to EXCEPT add a Resolution Note.  This is not an available action when I set up the Scenario. 

Is this something which can be added fairly quickly please? 

2 replies

AutomatedDuck
Skilled Expert
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  • Skilled Expert
  • July 21, 2025

This just came up with some of our teams as we have been helping them set up Scenario Automations.


FranciscaL
Community Debut
  • Community Debut
  • May 20, 2026

Please, I would like this. I would also like if the option of adding a resolution note is added to Powerautomate and n8n.