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Add Review Date Visibility and Advanced Filters to Knowledge Articles

Related products:Freshservice
  • Oct 1, 2026 9:59 PM UTC
  • 0 replies
  • 3 views

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Managing knowledge content at scale would be significantly easier if administrators and content owners could quickly identify articles that require attention. Please add the following capabilities to the Knowledge Base article list view:

  • Display Review Date as a column in the default article list
  • Filter and sort by:
    • Review Date
    • Author
    • Folder
    • Creation Date

These enhancements would improve knowledge governance, simplify article maintenance, help identify outdated content, and reduce manual effort for organizations managing large knowledge bases. If this would benefit your team, please vote for this idea.