Instead of creating a new Advanced Search view ( as frequently suggested bu others ), why not add a search control directly inside the Tickets view ?
The Tickets view is searching for tickets based on the selected Filters. Adding a search control there so that one can combine the Filters AND search terms looks like a reasonable thing to do, for a number of reasons, including:
- The frontend functionality ( displaying, sorting and exporting results, actions on displayed list, like delete, assign etc ) is already there.
- It will probably be easy to extend the existing backend functionality to accommodate this ( at least easier than starting from scratch )
- Due to the above, roll-out and maintenance by Freshdesk should be easier.
- Users will not have to switch from Tickets view to Advanced Search view. All functionality will be available in one place with the consistent and familiar controls.
- Any future improvements to the Tickets view will, automatically, be improvements to the advanced search also.
- It will be powerful. Very powerful.
This is how I imagine it:
PS: I know others have also asked for advanced search of some kind but I have not seen someone suggesting this approach.
The Tickets view is searching for tickets based on the selected Filters. Adding a search control there so that one can combine the Filters AND search terms looks like a reasonable thing to do, for a number of reasons, including:
- The frontend functionality ( displaying, sorting and exporting results, actions on displayed list, like delete, assign etc ) is already there.
- It will probably be easy to extend the existing backend functionality to accommodate this ( at least easier than starting from scratch )
- Due to the above, roll-out and maintenance by Freshdesk should be easier.
- Users will not have to switch from Tickets view to Advanced Search view. All functionality will be available in one place with the consistent and familiar controls.
- Any future improvements to the Tickets view will, automatically, be improvements to the advanced search also.
- It will be powerful. Very powerful.
This is how I imagine it:
PS: I know others have also asked for advanced search of some kind but I have not seen someone suggesting this approach.
