Hi!
The newly added lookup feature for Form Fields is really great, but it’s highlighting something that we’re still missing for the bigger ITIL picture. Being able to associate a software with issues/incidents is vital for being able to see patterns through reports etc. Tagging is too manual of a process which isn’t completely trustworthy, since people spell names differently, or sometimes just incorrectly. It would be great to be able to lookup softwares, or maybe even specifically Managed software.
Thanks!
