Hello,
Having the ability to view KB articles in the ticket view would be great. Currently the only way to see solutions is by adding it as a note. However if an agent is wanting to work the ticket they either need to insert it in the ticket as a comment or exit the preview.
It would be great to restructure the ticket view (again lol) into 3 columns:
1st Column:
- 60% of current ticket view size
- This would be the current screen with the conversations and other tabs
2nd Column
- 10 - 15% of screen
- Ticket properties
3rd Column
- 25-30% of screen
- Solution Articles viewer
