When building workflow automators, it would be beneficial to have State as a useable value. Being able to use “Customer Responded” to be able to trigger events for agents would help bring awareness to a response for agents can get back on a ticket.
New Idea
Add "State" as a readable value in Workflow Automator
+9- Top Contributor ⭐
Why not use a condition to do this? For example, Ticket is updated is your trigger, and the condition of Status is Customer responded, then actions as needed?
+6- Top Contributor ⭐
“Customer Responded” is not a status. It is what Freshservice refers to as a “State” There is currently no condition for this in workflow automator.
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