An automation that adds a tag that doesn’t exist should either (a) create the tag, or (b) warn the user when they attempt to save the automation. As is, I had to figure out that my automation wasn’t adding the tag when the ticket clearly met the conditions.
New Idea
"Add tag" Automation create tag if doesn't exist
+7+7Oops, this behavior exists, but the tag is not created globally (it’s not in Manage Tags), just added to the ticket. My automation wasn’t triggered because I created a new email instead of a new ticket. So my request is for automation trigger “new email.”
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