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Add tags during ticket creation

Related products:Freshdesk
  • March 13, 2014
  • 3 replies
  • 10 views
P
Contributor

Hi,


Is it possible to have the tags field added to the new ticket creation form? It's a bit of a pain having the extra step for service desk guys to add tags after the ticket is created.


Cheers

Paul


3 replies

A
Contributor
  • abishek
  • Contributor
  • March 13, 2014
Hi Paul,

We will be adding this to our feature pipeline and take it up sometime in the immediate future.

Regards,
Abishek
Product Manager

 

P
Contributor
  • pault
  • Author
  • Contributor
  • March 20, 2014

Great thanks

aravind.sundararajan
Skilled Expert
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Hello,


You can add tags while creating a new ticket. You can also create ticket templates that would help agents to pre-fill a ticket form in a single click.


Cheers!

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