I would like the ability to add a tag to a company. We would like to be able to tag a Company so we could set up customer SLA's based on the tags.
Closed for Voting
Add tags to companys
We have a need to store a number of client attributes on the Company object and tags would be very efficient.
+12Hello Folks,
Though the option to add a tag to the company records is unavailable , you'd still be able to add custom field attributes . In case of setting up specific SLA's , you can use dispatchr to automatically set the priority of the ticket . In case if you'd like to associate a specific SLA policy, you can design the SLA policy with the ticket type field condition and use Dispatchr to update the type value in order to enforce the SLA policy to the ticket.
Cheers!
+3I see that this is a pretty old topic.
I would like to propose being able to have Tags associated to Companies so any tickets created for the company would also get the tags.
Here’s the why - I would like these to be transitory because I would like to track early client activity in a very easy and clean manner. We have a 2 week hypercare period for our new clients and would like to track any tickets that are created during that time specifically. We also want to track the first 30day, 60day and 90day tickets. It would be very simple to apply four tags to the Company and then remove after 2 weeks, 30days, 60days and 90days to be able to report on those tickets without having to do a lot of calculations and automation updates.
Tags for companies would be a great easy solution for this.
Please upvote this to get some traction on the idea.
If you have a better/easier way to do this, I would love to hear it.
Thank you
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.