Please include the ability for an FD Admin to chose to require the customer to provide some type of explanation if they select a certain rating? We sometimes get customers who submit a negative rating where there is no way for us to know why. Without any context, the rating isn't going to mean much.
We’d like to require users to provide a reason for the low rating and if they don't, then they cannot submit the rating.
This would actually be an excellent place to be able to capitalize on the new Canned Forms capability.
