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Add the Ability to Search for a Company

Related products:Freshdesk
  • July 24, 2025
  • 0 replies
  • 14 views

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There is currently no way to just search for the company when using the global search.
While companies are present under the contacts filter, if there are many contacts for a company, they will prevent the company from appearing. 

I should not have to go into the contact expanded search, then scroll the contacts to find the company.
I should not have to click on a contact from the company, then click on the company from the contact.

I should be able to just search only for companies.
There is plenty of room in the UI for company filter. Company could still be under contacts since people probably rely on that.

Perhaps the request here is to give a higher weight ratio to company over contact.

For example, say I have a company called “master imaging, llc”
I search for “master” expecting the company to appear, but instead, i get all the contacts from master imaging, llc before i get the company. This would make sense if the contacts actually had master in their name, but they don’t (except for the owner, which is also why this doesn't make sense).

I can demonstrate this to support if needed.

I see there was a previous topic (5164) which was closed for voting on this but the workaround does not actually resolve the underlying need.