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Add {{ticket.agent.firstname}} as a Placeholder

Related products:Freshdesk
  • Mar 28, 2019 12:25 PM UTC
  • 5 replies
  • 81 views
Contributor

It would be helpful if you added a Placeholder variable to retrieve only the Agent's first name, such as {{ticket.agent.firstname}}.


Thanks,


Len

5 replies

Community Debut
  • siim
  • Community Debut
  • Aug 22, 2020 6:02 AM UTC

+1 Please add this asap

    Community Debut
    • support_21231
    • Community Debut
    • Oct 12, 2020 12:36 PM UTC

    Yes please!!

    Community Debut
    • support_21231
    • Community Debut
    • Oct 12, 2020 12:36 PM UTC

    Yes please!! +1

      erik.oostenberg
      Contributor
      Forum|alt.badge.img

      Need this fast! /Nordic Nest

      msconfig87
      Top Contributor ⭐
      Forum|alt.badge.img+10
      • msconfig87Top Contributor ⭐
      • Top Contributor ⭐
      • Dec 2, 2022 1:22 PM UTC

      I found out by accident that this placeholder actually works even if its not present in the selector.

      I wonder what other placeholders are hidden there as well...

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