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Add ticket preview on Ticket View page

Related products:Freshdesk
  • August 23, 2012
  • 3 replies
  • 47 views
L
Contributor
It would save clicks into each ticket on the ticket view page if we the option existed to show a 3-4 line preview of the body of the message.  I find myself always having to click into each ticket to verify contents before deleting it or marking as SPAM.  There are several times I could have determined that a ticket could be deleted or market SPAM if I had a 3-4 line preview of the ticket body.

3 replies

aravind.sundararajan
Skilled Expert
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Hello,


The ticket list page now lets you to preview the latest response on the ticket without having to actually open the ticket to view the conversation. All you have to do is to just hover over the ticket link and you'd see the preview of the conversation. 



Cheers!

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M
Community Debut

Hi,

maybe it would be possible, to make a GSuite-Style-Preview?


image


First, you can see a few lines of the messege, without hovering over a ticket - next to the subject.

Second, on the left side (requester) you can see the amount of the messeges in this thread (13 in this example).


thanks



    jlo
    Community Debut
    • jlo
    • Community Debut
    • June 1, 2021

    I’d also like to see a persistent preview of the body just like in Gmail.

     

    I have hundreds of spam caught emails every day and having to open each one of them is a massive waste of time. There can be anything up to 10 duplicate tickets per address in my case.

     

    As there has been no response on this for a year it would be good to get some feed back.

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