When scrolling through the contents of a Ticket, the subject scrolls away and you can see it. I suggest that you consider adding the subject to the right of the ticket number on the top of the Ticket Page as in the example below.
Closed for Voting
Add Ticket Subject to Title-bar Next to Ticket Number
+1 - this would be *really* helpful when scrolling through pages of ticket notes, to remind you what the subject is.
Hi all!
At present, the subject of the ticket does not stay static on top. However, using a custom app, you can add the subject to the top of the page inside the tickets, much similar to Len's image. Your in-house dev team should be able to have the same designed for you.
Please reach out to support@freshdesk.com for further assistance.
Cheers!
It is obvious that the layout approvers, and the moderator here, may have never worked on multiple tickets so they are unable to appreciate the benefit of having the ticket number and title together on the top panel.
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