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Add ToDo to tickets.

Related products:Freshdesk
  • January 18, 2015
  • 3 replies
  • 16 views
Y
Contributor

As an agent I would like to add myself a list of task available only to me on a ticket.


Something similar to the ToDo we have in the Dashboard but relevant to specific ticket

3 replies

G
Community Debut
  • govind
  • Community Debut
  • January 30, 2016

We also need this feature. Specially tele-callers need to follow up in morning and evening, to remind certain people on certain task on a ticket, they tend to miss such calls because of unavailability of a 'todo' list or reminder.

J
Community Debut
  • jpc
  • Community Debut
  • March 28, 2017
Good idea.
A todo in each ticket.


Lock at: http://www.clockingit.com/

For some ideas. Ticket timer (more easier), link between task/ticket, group task/ticket in a project, Calendar/Gantt view, Small todo in ticket, customizable dashboard, chat, forums, files sharing. And it's free!!!


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Good news everyone! We've enabled this feature for all new signups and for existing accounts, we're running a batch job - meaning, you'll see this option in your helpdesk soon. 


Here's something that you need to know about the feature : 


1. This is a MINT only feature - To know more about MINT, read : https://support.freshdesk.com/support/solutions/articles/229464-what-s-changed-in-freshdesk-mint


2. This will be available for accounts, with Blossom and above plans, which has the inbuilt smart notifications enabled already. 


Here's a small glimpse of the reminder functionality :





Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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