The discovery agent in Freshservice Asset Management is used to automatically detect assets and fill the asset details into the Asset Management database. To automatically assign the detected computer to the last signed in user, the username must be matched with an existing requester.
Discovery agent is retrieving the “last login by” value as the “Windows Logon Name” but not the User Principal Name (UPN). Without the UPN an automatic match against existing requester email addresses is not possible.
My idea is to include the UPN of the last logged in user in the discovery agent. This would enable us to easily auto-assign computers to users in a workflow, avoiding manual assignments.
