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Add Users As Recipients When Merging

Related products:Freshdesk
  • May 6, 2012
  • 3 replies
  • 33 views
D
Contributor
Add Users As Recipients When Merging

 When two tickets are merged, add users whose email addresses are associated with either ticket as recipients in the ticket that results from the merge. This ensures that all users will receive future correspondence associated with the tickets.

3 replies

A
Contributor
  • astedfast
  • Contributor
  • December 6, 2013

This is an absolute must!

M
Contributor
  • m.gerber
  • Contributor
  • February 11, 2016

I have to agree Aaron. It's a given that they need to be merged and it's asking too much of the user to move them over manually. At least provide a scriptable action that would allow for this functionality.

aravind.sundararajan
Skilled Expert
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Hello,


You can now add the secondary ticket recipients to the actual ticket. In the merge screen, the agent will be able to choose if the user needs access to the ticket.



Cheers!

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