Hi Freshworks community,
I’d like to suggest an idea around enabling voice-based CRM updates in Freshsales, especially for sales teams who spend a lot of time on calls, meetings, or multitasking throughout the day.
Problem this solves
In many sales workflows, notes, follow-ups, and deal updates are entered after conversations end. This often leads to delayed updates, missed context, or incomplete CRM data particularly for high-volume sales teams.
The idea
Support voice-based task and record updates through integrations with tools like Gennie, allowing users to speak updates naturally and sync them with Freshsales.
Example use cases could include:
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Adding notes to Leads, Contacts, or Deals using voice
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Creating follow-up tasks immediately after calls
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Logging quick call summaries hands-free
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Updating reminders or next steps without switching screens
Freshsales would remain the system of record, while voice acts as an optional input method to make CRM updates faster and more accurate.
Why this could be valuable
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Reduces manual data entry
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Improves CRM hygiene and adoption
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Helps teams capture context in real time
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Supports remote, inside sales, and mobile workflows
Would love to hear feedback from the community on where voice-based input could add the most value in Freshsales.