Skip to main content
New Idea

Add wildcards for ticket and asset filter -> like excel filters

Related products:Freshservice
  • February 9, 2024
  • 0 replies
  • 25 views

msconfig87
Top Contributor ⭐
Forum|alt.badge.img+10

Please allow us to use and save views with wildcards for tickets and assets.

Why? use case:

  • We have Dell as our main assets
  • Their models are called Dell Precision 5510, 5520, 5530, 5540, 7510, 7520, 7530 and so on
  • I need a view there I can see all Precisions and maybe 55xx
  • the filter would look like Product = “Precision 55*”

This would make the product much more mature regarding asset management

Currently I need to have about 30 different views and if a new model appears I need to create another view… This is not scalable...