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Add workflow automator for Requesters and Agents

Related products:Freshservice
  • October 14, 2022
  • 3 replies
  • 122 views

msconfig87
Top Contributor ⭐
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Currently workflow automations are possible for

  • tickets
  • problems
  • changes
  • releases
  • tasks
  • assets

Please add also Agents and Requesters (all Users) to be able to trigger automations such as

  • on change from active to disabled
  • on update from sync
  • on creation of new agent/requester

this would make possible a lot of new useful workflows.

3 replies

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  • Contributor
  • January 4, 2023

can we also add projects and alerts to the mix?


alyssia.correa
Skilled Expert
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New IdeaOpen : Open for Consideration

mbutler
Top Contributor ⭐
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  • Top Contributor ⭐
  • July 28, 2025

This would be huge. I’d love to add some workflows when I bring on a new employee or when one gets deactivated.