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Add workflow capability to Employee Onboarding transactions

Related products:Freshservice
  • August 1, 2019
  • 3 replies
  • 30 views

The new Employee Onboarding transaction is great.   However, I'd love to be able to build workflow automations based on data entered by HR and/or the Hiring Manager.  


For example, if the Hiring Manager indicates that a specific piece of hardware is needed by the new employee, I'd like to open a ticket for setting that up.  

3 replies

  • Author
  • Contributor
  • August 1, 2019

Additional info:   I also need to be able to insert placeholders (for example, start date) into the tickets subjects created by the Employee Onboarding transaction.


This is definitely needed as currently Employee On-boarding is a downgrade to the current functionality available.


We just continue to user regular service items for Employee on-boarding and terminations.


  • Community Debut
  • October 1, 2019

Yes this would be greatly needed to create automated emails as well.